Which decisions actually define your practice? As it grows, keep the ones only you can make: your positioning, your point of view, who you serve. That judgment is what wins clients, so protect it. Compare notes with peers doing the same: https://inspiringfounders.com …more
Decision Ownership
Work by Michael Ashley · Everyone on Decision Ownership
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Michael Ashley
Founder at Radi8 // Executive Coach // Host of the Inspiring Founders Podcast
Most stalled initiatives aren't stuck because people disagree. They're stuck because everyone already agrees — and nothing moves.
I've watched this for 25 years. The room nods. The strategy deck is beautiful. "Yes, we should absolutely do this." And then a month later it's exactly where you left it. Founders read that as a conviction problem and go hunting for more buy-in. But you don't need more agreement. You have plenty. What's missing is the other two ingredients: momentum and ownership.
Agreement is cheap because it costs nothing. It's a nod. Momentum and ownership are expensive because they cost something the moment they exist — a decision that can't be quietly walked back, and a name attached to it. That's exactly why they're the parts that go missing. The organization will happily agree forever precisely because agreeing commits no one.
So the job isn't to build more consensus. It's to manufacture the first irreversible step.
By irreversible I don't mean dramatic. I mean a step that changes the facts on the ground, so next week can't just be a copy of last week. A few that actually work:
Make it public. A private intention dies quietly. An external commitment — a date told to a customer, a launch announced, a demo scheduled with someone outside the building — turns "someday" into "this Thursday, in front of people."
Assign one owner, not a committee. Shared ownership is the most sophisticated way to guarantee nothing happens. It has to be one name, with the authority to move and the accountability if it doesn't. A group can hold agreement. Only a person can carry momentum.
Spend something you can't refund. Book the venue. Hire the first person. Ship the rough version. The point isn't the size of the bet — it's that reversing it now costs more than continuing. That asymmetry is what makes the step stick.
Here's the uncomfortable part: the first irreversible step is uncomfortable on purpose. If it feels safe and fully reversible, it isn't the step — it's more agreement wearing a costume. The discomfort is the signal that you've finally converted a nod into motion.
The best builders I know aren't better at getting people to agree. They're better at creating the conditions where agreement has to become action — one owner, one public commitment, one thing that can't be undone.
So a question worth sitting with:
The initiative everyone agrees on but no one has moved — what's the smallest step you could take this week that you couldn't quietly walk back, and whose name would be on it?
#Founders #Startups #Entrepreneurship #FounderLessons #GrowthStrategy …more
Told 2 times, Jul 15, 2026 – Jul 17, 2026
· X · Open
A stalled project is rarely short on effort. It's short on a decision nobody wants to own. Which decision are you avoiding?
https://www.radi8.com/blog/get-chatgpt-claude-to-sound-like-you-social-posts
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Michael Ashley
Founder at Radi8 // Executive Coach // Host of the Inspiring Founders Podcast
"How do I keep from being the bottleneck?"
Most founders think they're the bottleneck because of how much they do. They're actually the bottleneck because of what only they're allowed to decide.
It's a subtle difference, and it's the one that keeps stalled companies stalled. You can hire more people, delegate more tasks, clear your calendar — and still be the single point of failure. Because the work moved, but the authority didn't. Every real decision still routes back to your desk for a yes. The team isn't waiting on capacity. They're waiting on permission.
I've watched this for 25 years across four startups. A founder offloads the doing and keeps the deciding, then wonders why nothing moves when they're heads-down or out of the room. It looks like a delegation problem. It's a decision-rights problem. You gave away the tasks but kept the steering wheel, and a car with one driver can only go one place at a time.
The builders I most respect design the opposite way — on purpose, early, before it's comfortable. They treat decision-rights as something you architect, not something that accumulates by default around whoever started the company. Two questions do most of the work:
For any recurring decision, who owns it — not who advises, who decides? If the honest answer is "me, eventually," you've found a place the company can only move at your speed.
And what does this person need to decide well without me — the context, the constraints, the definition of a good outcome? Authority without judgment is just a faster way to make bad calls. The transfer isn't handing over a decision. It's handing over the thinking behind it, so the call gets made the way you'd make it, whether you're there or not.
Here's the reframe I've come to believe: a venture that can't make decisions without its founder isn't a company yet. It's a talented person with help. The moment it can decide well without you is the moment it becomes durable — something built to outlive your involvement instead of depending on it.
That's not abandonment. It's the point. You're not designing yourself out because you're leaving. You're doing it because a company that needs you for every decision is fragile in exactly the place that looks like strength.
So a question worth sitting with this week:
What's one recurring decision that still routes through you by default — and what would the person closest to it need in order to own it outright?
#Founders #Startups #Entrepreneurship #VentureBuilding #FounderLessons …more
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Michael Ashley
Founder at Radi8 // Executive Coach // Host of the Inspiring Founders Podcast
Most people I work with are trying to become indispensable. I spend my time trying to become unnecessary.
That sounds backwards, so let me explain the difference — because it's also the difference between me and the operators and agencies a founder might hire instead.
An agency is designed to keep you as a client. An operator is often measured by how much runs through them. Both, by design, make you a little more dependent every month. That's not a criticism of their intent — it's the incentive built into the arrangement. The longer you need them, the better it works for them.
My job is the opposite. I get handed a hard, ambiguous problem, I build the thing, I set a real foundation under it — and then the win is when a capable operator can take it over and scale it without me in the room. I'm not building a dependency. I'm building something that no longer needs me.
Here's why that matters even if you never hire anyone: dependency on a single person is a hidden fragility. It feels like control. It reads like importance. But it's the crack that doesn't show until the load shifts. In M&A, buyers actually price this — a business that leans too heavily on its founder gets discounted, sometimes steeply, versus one that runs on people, process, and structure. The market is telling you something founders don't want to hear: your irreplaceability is a liability on the balance sheet.
The fix isn't heroics. It's two disciplines most builders skip.
First: document the decisions, not just the outcomes. Anyone can inherit a result. Almost no one can inherit the reasoning — why you chose this customer over that one, why you killed the feature everyone loved, what you'd do if the number moved the wrong way. Outcomes tell your successor what happened. Decisions tell them how to think when you're gone. That's the part that actually transfers.
Second: treat the handoff as the test, not the goodbye. A clean handoff is the only honest proof the foundation is solid. If the thing wobbles the moment you step back, you didn't build a company — you built a role, and you're standing in it. The transfer is where you find out whether the structure was ever real.
I've come to believe the strongest thing you can build is something that outlives your involvement in it. Not because you're leaving tomorrow. Because durability and dependency are opposites, and you have to choose which one you're actually building.
So here's the question worth sitting with:
Is your company built to outgrow you — or to need you?
#Founders #Startups #VentureBuilding #ScalingUp #FounderLessons …more
Told 2 times, Jul 15, 2026
· X · Open
Most people try to become indispensable. I try to become unnecessary.
Founder-dependency feels like control. But in M&A it's priced as a liability — buyers discount it.
Document the decisions, not just the outcomes.
Is your company built to outgrow you — or to need you?
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Michael Ashley
Founder at Radi8 // Executive Coach // Host of the Inspiring Founders Podcast
The most interesting opportunities almost never look exciting at first.
They look stuck.
Someone's been circling the same idea for years. Everyone agrees it should exist. There have been meetings, decks, maybe a failed attempt or two. And yet — nothing has moved.
That's the moment I want to walk in.
Not because I'm smarter than the people who were there before me. Usually I'm not. It's because stalled initiatives are rarely blocked by effort or talent. They're blocked by something structural: an unclear problem, too many priorities, no real owner, a foundational decision nobody's been willing to make.
Find that one thing, move it, and the whole thing starts to breathe.
After 25 years, I've stopped chasing the ideas that already have momentum. Plenty of capable people can push those forward. I'm drawn to the stuck ones — the initiatives everyone believes in but no one has been able to move.
Making those move is the most satisfying work I know.
What's the thing in your world that everyone agrees should exist — but nobody has been able to make happen yet? …more
Told 2 times, Jun 29, 2026
· X · Open
The most interesting opportunities don't look exciting.
They look stuck.
Everyone agrees it should exist. Nobody's been able to move it.
Stalled work is rarely blocked by effort. It's blocked by structure — an unclear problem, no owner, a decision no one will make.
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Michael Ashley
Founder at Radi8 // Executive Coach // Host of the Inspiring Founders Podcast
AI pricing tools promise the one thing every business owner wants: optimized margins on autopilot.
Here's what most people adopting them don't realize. The same tool quietly setting your prices may be coordinating them — with your competitors.
Algorithmic collusion is becoming the new antitrust frontier. When multiple businesses feed their pricing decisions to the same AI, the algorithm can converge on prices no one explicitly agreed to. You never shook hands in a back room. But regulators increasingly aren't convinced that distinction protects you.
For a small business owner, that's two kinds of risk wrapped into one tool.
Legal risk — you may be participating in coordinated pricing without ever intending to.
Reputational risk — and this is the one founders underestimate. "We let the algorithm decide" is not a story your customers, your press, or your board will forgive. Your brand is your promise. Outsourcing pricing to a black box you can't explain is a promise you can't keep.
I'm not anti-AI. I build with it every day. But I've watched founders adopt powerful tools the same way for 25 years: fast, blindly, and without asking who's accountable when it goes wrong.
The strategic move isn't to avoid AI. It's to stay the decision-maker.
Three questions worth asking before you turn any pricing tool on:
- Can I explain, in plain language, how this sets my prices?
- Does it rely on competitor data I shouldn't have a window into?
- If a regulator or a reporter asked me about it tomorrow, would my answer hold up?
AI should amplify your judgment, not replace your accountability. The leaders who win the next decade won't be the ones who automated the most. They'll be the ones who stayed responsible for the decisions that actually mattered.
For those of you leading high-stakes initiatives: where are you drawing the line between what AI gets to decide and what you stay accountable for? …more
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Michael Ashley
Founder at Radi8 // Executive Coach // Host of the Inspiring Founders Podcast
I've been running founder peer groups for years. One thing I see constantly: founders who've done customer interviews but still don't know if their idea is viable.
It's not because they skipped the research. It's because they asked the wrong questions.
There's a difference between asking "Would you pay for this?" and asking "Walk me through the last time you dealt with this problem. What did you do?"
The first question gets a guess. The second gets a story. Stories are what you can actually build on.
This is the whole premise of The Mom Test — a book I recommend to every founder I work with. But even founders who've read it revert to opinion-seeking questions the moment they're in a real conversation.
So I built MomTestQuestions.com. You put in your product and your target customer. It generates a set of behavior-based interview questions you can use in your next discovery call.
Free. No account needed.
If you're still trying to figure out whether you're building something people actually need — this is a good place to start.
DM me if you want to talk through what you're hearing in your interviews. Happy to help you make sense of it. …more
Told 4 times, Jun 4, 2026 – Jun 18, 2026
· X · Open
The most expensive sentence in startups:
"My customers said they'd use it."
People are terrible predictors of future behavior.
Stop asking what they'll do.
Start asking what they've already done.
That's where product-market fit lives.
#startups #customerdiscovery
· LinkedIn · Open
Your customers won't save your bad idea.
But they will help you make better decisions if you learn how to listen.
Most founders go into discovery calls hoping for validation. They ask leading questions. They get encouraging answers. They build. Then they discover nobody wanted the solution badly enough to change behavior.
What looks like a marketing problem later often starts as a customer understanding problem earlier.
The fix is learning to ask about behavior, not intent.
Not "would you buy this?"
But "what have you already tried?"
Not "does this sound useful?"
But "what is this costing you today?"
The most expensive assumption you've ever made about your customers is probably still shaping decisions somewhere in your business.
What's the most expensive assumption you've ever made about your customers?
· LinkedIn · Open
The most common mistake I see in customer discovery isn't talking to too few people.
It's asking questions that confirm what you already believe.
"Do you think this would be useful?" is not a customer interview. It's a poll.
And the founders who get stuck are rarely suffering from a marketing problem.
They're suffering from a decision-making problem.
They're making product, positioning, and go-to-market decisions using opinions instead of evidence.
The Mom Test by Rob Fitzpatrick is still the best framework I know for fixing this. Ask questions your mom couldn't lie to you about. Not "would you use this," but "what do you currently do when this problem comes up?"
I put that framework into MomTestQuestions.com because I wanted founders to get to better decisions faster.
What's the most surprising thing a customer has ever told you?
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Michael Ashley
Founder at Radi8 // Executive Coach // Host of the Inspiring Founders Podcast
Controversy can be a growth signal if you plan for it. Anthropic was aligned with their values, they faced regulatory pushback, and customers rewarded them.
Company culture and values matter more than you think. Here are some tips for founders:
1) Define non-negotiables and why they matter to users.
2) Build a response playbook for regulatory or PR scrutiny.
3) Turn backlash into learnings: capture why users care and make sure you're aligned ethically and strategically.
Send me a message if you want to map a launch plan. #product
https://www.santacruzworks.org/news/how-to-boost-your-app-downloads-get-banned-by-trump …more
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