Privacy | Radi8

Privacy Policy

Effective date: April 29, 2026

This Privacy Policy explains how Custany, LLC (doing business as Radi8) collects, uses, and shares information when you use the Radi8 website and application (the "Services"). Radi8 is a portfolio company of Custany, LLC and registered in California as a DBA.

Information We Collect

Information you provide

When you create an account or use the Services, you may provide contact information (such as name and email), account credentials, company or profile details, content you upload, and any information you submit through support or communications.

Payment information

If you make a purchase, payment details are processed by our payment provider. We receive confirmation and limited details related to the transaction.

Usage information

We collect basic device and usage information needed to operate and secure the Services, such as IP address, browser type, device identifiers, and activity within the Services.

Cookies and analytics

We use functional cookies necessary to operate the Services. We also use Google Analytics 4 to understand how visitors use our website so we can improve it. Google Analytics sets cookies (such as _ga and _ga_BQ5XQJVZK7) that collect information including pages viewed, referring site, time on page, and approximate location derived from IP address. Cookie data is retained by Google for up to 14 months. We do not use marketing cookies or advertising tracking pixels.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or by blocking cookies in your browser settings.

How We Use Information

We use information to:

• Provide, maintain, and improve the Services.
• Authenticate users and secure accounts.
• Process payments and manage subscriptions.
• Communicate about the Services, including support and required notices.
• Comply with legal obligations and enforce our terms.

How We Share Information

We do not sell personal information. We may share information with service providers who process data on our behalf to deliver the Services (such as hosting, authentication, email delivery, and payments), and with advisors or authorities when required by law or to protect rights and safety. If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

Government and Legal Requests

When we receive a request from a government, regulator, or law enforcement agency for user data, we:

• Review each request to confirm it is legally valid and properly served before complying.
• Reserve the right to challenge requests we believe are overbroad, improper, or unlawful, including through judicial process.
• Disclose only the minimum data specifically required to comply, and resist bulk or fishing requests.
• Maintain internal records of each request received, our legal analysis, and our response.

Where legally permitted, we will notify affected users before disclosure.

Data Retention

We retain information for as long as necessary to provide the Services, fulfill the purposes described in this policy, and comply with legal obligations. You may request deletion of your account and related data, subject to legal and operational requirements.

Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information. California residents may also have the right to opt out of the "sale" or "sharing" of personal information (we do not sell or share personal information as defined by California law), and the right to limit the use of sensitive personal information (we do not use sensitive personal information for purposes that require a right to limit).

To exercise any rights, contact us at support@radi8.com. We will verify your request and respond within the time required by law.

International Visitors

The Services are intended for users in the United States. If you access the Services from outside the United States, you understand that your information may be transferred to, processed, and stored in the United States.

Mobile App

Radi8 offers a mobile application. This policy applies to information collected through the app, and we may provide additional notices in the app as required by law.

Children's Privacy

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact support@radi8.com.

Security

We use reasonable administrative, technical, and physical safeguards to protect information. No system is completely secure, and we cannot guarantee absolute security.

Changes

We may update this policy from time to time. We will post the updated policy here and update the effective date above.

Contact Us

If you have questions about this policy or our privacy practices, email support@radi8.com.