Founder at Radi8 // Executive Coach // Host of the Inspiring Founders Podcast
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It’s time for my daily dose of marketing caffeine. Today I’m talking about the customer journey and the theory of constraints. First, what is the theory of constraints? To keep it really simple, it’s a bottleneck that’s preventing you from achieving your goal. For example, if you want to pour soda from a bottle into your glass it has to pass through the bottleneck. You can’t pour it any faster because the bottleneck is small. But the interesting thing is actually how most people try to solve this problem. They get a bigger mug, they shake the bottle, they ask someone else to do it!! It doesn’t matter what you change, if you don’t deal with the bottleneck you can’t speed up the process.
Now what does that have to do with marketing and the customer journey?
Your customer is on a journey right now. First they need to become aware of your product or service. Then they can consider and compare you to arrive at a buying decision. If you’re a good fit you acquire them and take their money. Then they move to the adoption phase, they start using your product or service. If they’re happy they end up at the end of their journey in the advocate stage where they tell others.
This journey has a bottleneck. It’s different for each business, and only you know where it is. The key is for you to put all your energy into fixing the bottleneck, nothing else. If you’re successful the bottleneck will change and you can repeat the process.
Where people go wrong is they put energy into marketing that has zero impact on the bottleneck.
If nobody knows about you, it doesn’t matter how good your product is. …more
A bigger mug won't help you pour soda faster. Neither will shaking the bottle. 🥤
The bottleneck sets the speed. Same with your customer journey: awareness → consideration → purchase → adoption → advocacy.
Find your bottleneck. Put all your energy there. Repeat.
If nobody knows about you, it doesn't matter how good your product is.
Where's your bottleneck? 👇
#Marketing#CustomerJourney#TheoryOfConstraints#SmallBusiness#Entrepreneurship#Consulting
Founder at Radi8 // Executive Coach // Host of the Inspiring Founders Podcast
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The week you go independent, the paycheck stops. So does something quieter: the organization that used to put your work in front of people. For years the brand vouched for you and the projects found you.
Now there's a list. Website, offer, pricing, posting, networking, the newsletter you keep meaning to start... and all of it feels urgent. So you work on everything, and nothing really moves.
When coaches and consultants sit down with me, the first job is figuring out which of those things actually comes first. Usually that means finding the problem under the problem. What looks like a pipeline problem might really be positioning. What looks like a content problem might be not knowing who it's for yet.
So, an offer. Give me 30 minutes. Bring the thing you keep circling, and leave knowing exactly what to do next. No sales pitch. No scripted discovery grilling.
It took me years to learn that the simplest next step is usually the right one. Happy to save you some of that time.
The link to grab 30 minutes is in the first comment.
#IndependentConsultant#Coaching#CoachingBusiness#ConsultingBusiness…more
Founder at Radi8 // Executive Coach // Host of the Inspiring Founders Podcast
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You think the thing holding your practice back is that you don't have enough. Enough budget. Enough network. Enough runway to survive a mistake.
I've told myself that story too.
Then I listened to Saeed Amidi, founder of Plug and Play. Early on, he flew to Jeddah with a borrowed suit, his father's credit card, and money for exactly one trip. No safety net. No plan to come home empty-handed. In his words: "I'm not coming back till I sell something."
Having no Plan B didn't slow him down. It focused him. He stretched that one trip into 45 days and closed his first two deals.
Comfort never makes you that sharp. Constraint does.
Watch Saeed tell it himself here: https://youtu.be/bb9n-CnDGVA. It's the clearest case I've seen for why fewer resources can make you more resourceful, not less.
What constraint have you been treating as an obstacle that might actually be your edge?
#IndependentConsultant#Coaching#GoingIndependent…more
Founder at Radi8 // Executive Coach // Host of the Inspiring Founders Podcast
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Busy founders and stalled founders often look identical from the outside. Both are working constantly. The difference is what happens to all that effort.
Here's the pattern I've watched for 25 years: activity that isn't built on a system doesn't compound. You do the outreach, the post, the follow-up, the demo — and then next week you start from zero and do them all again. It feels like progress because it's exhausting. But nothing accumulates. You're not building an engine; you're pushing the car.
A system is just the opposite. It's a motion you run once, learn from, and improve — so the next turn is a little sharper than the last. That's what compounding actually is: the same effort producing more each time because the thing underneath it is getting better.
The trap for a stalled founder isn't laziness. It's the opposite. There's so much motion that you can't tell which of it is worth turning into a system and which is just noise burning the hours.
Here's the filter I use. One question separates the signal from the noise:
Which single motion, if it got 20% better every time we ran it, would change the trajectory of the business?
That's the one to systematize. Not the ten things that feel urgent — the one whose improvement curve actually bends the outcome. Usually it's unglamorous: how you talk to customers, how a lead becomes a conversation, how you decide what to build next. Almost never the thing that's loudest on your calendar.
Then be honest about the rest. Most of what fills a stalled founder's week is motion that will never compound no matter how well you execute it. That's not a productivity problem you fix with a better tool or another hire. It's a focus problem. Cutting it isn't losing ground — it's freeing the attention the one motion needs to become a real system.
The uncomfortable part: you can't systematize everything, and trying to is its own form of noise. Compounding demands you pick.
So the question worth sitting with this week:
Of everything you're doing right now, which one motion is actually worth turning into a system — and what would you have to stop doing to give it the attention it needs?
#Founders#Startups#Entrepreneurship#FounderLessons#GrowthStrategy…more
Across four companies and 25 years, my go-to-market got better every time. Here's the most important thing I learned.
Stop trying to do everything at once.
Most growth problems look like marketing problems.
But when I dig in with founders, the issue is usually lack of focus.
Too many audiences.
Too many messages.
Too many priorities.
Too many opportunities.
What actually works: one audience segment, one message, one channel, one objective. Run it long enough to learn something.
The lesson isn't about marketing.
It's about decision-making.
The companies that grow fastest are often the ones that say no most often.
What's one thing you're working on right now that you know should probably wait?
Most stuck practices aren't under-resourced. They're over-complicated.
I see it with almost every coach and consultant I advise. Three audiences. Five offers. Two newsletters, a podcast idea, a course half-built, a website redesign in progress. Everything is "almost working," which is another way of saying nothing is.
When growth stalls, the instinct is to add more: channels, offers, effort. After 25 years of building companies, I trust the opposite pattern. Momentum comes from removing decisions. A few things running well compound faster than many things running at half strength.
A practice has one engine: a clear person, with a clear problem, hearing a clear promise, through one reliable channel. Everything beyond that is optional until the engine runs. Most of what fills a stuck practice-owner's week is complexity that will never compound no matter how well it's executed.
Here's the exercise I run with clients. List everything you're doing to grow. Then ask one question of each item: if this got 20% better every month, would it change the trajectory of my business? Most items fail the test immediately. The one or two that pass — that's the business. The rest is noise wearing a to-do list.
Cutting will feel like retreat. Give it two weeks and it starts to feel like focus.
What's the one decision that, if you made it this week, would unblock everything else in your practice?
#IndependentConsultant#Coaching#ConsultingBusiness#GoToMarket
Founder at Radi8 // Executive Coach // Host of the Inspiring Founders Podcast
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One audience.
One message.
One channel.
One CTA.
Run it for 30 days.
Most startup marketing problems aren't caused by too little effort.
They're caused by too many simultaneous experiments. …more
Founder at Radi8 // Executive Coach // Host of the Inspiring Founders Podcast
· LinkedIn
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I host the Inspiring Founders Podcast. Every Thursday we publish a new episode where founders share practical lessons from building companies.
A brief lesson from launching programs: define one clear success metric per horizon, limit concurrent initiatives, and align resources to the highest-priority horizon. That clarity reduces friction and improves decision speed.
If you want to discuss this or be on the podcast, send me a message. #foundershttps://www.inspiringfounders.com/podcast…more