As covered in Forbes, Joe McKendrick summarizes Brian Solis' ServiceNow research on human + AI. The core mistake I see is treating AI agents only as task replacers instead of partners. From building startups and launching programs I learned three practical steps: map workflows to define human/agent decision points; measure quality and trust, not just speed; run small frontline pilots with clear handoffs and governance. Send me a message to discuss pilot designs. #AI https://briansolis.com/2026/03/forbes-publishes-brian-solis-latest-ai-research-the-biggest-mistake-companies-are-making-with-ai-agents/