“Vitamin or pain killer?” - advisors love to ask this question about your product. And they love to tell you it has to be a pain killer, because it’s easier to sell. But the truth is less about pain and more about understanding your customer. When I was 23 I worked at Threshold, one of the largest distributors of vitamins and supplements to the industry. They easily sold hundreds of millions of dollars every year into supplement stores all over the country. What made them special wasn’t their inventory. It was their sales organization. Every sales rep would spend time on the phone with their customers, they knew them by name, they talked like old friends. But more than that they spent time educating. And in turn their customers, the shop owners, educated their own customers. What they created was an environment of conscious empathy and learning for people who didn’t want pain killers. So here’s the question for your business: Are you chasing the same customers as all your competitors? The ones looking for pain killers? Or are you building a community that’s tired of popping pills and wants a real, long-term solution? Selling “vitamins” isn’t bad, it’s just very different from selling “pain killers”